Privacy Policy

This Privacy Policy explains how ZES Tech("we", "us", "our") collects, uses, and protects personal information when you visit zestech.co.uk (the "Website") or get in touch with us. We are committed to handling your information responsibly and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

ZES Techis the data controller for the personal information described in this policy. We're based in London & Nottingham, UK. You can contact us about any privacy matter at info@zestech.co.uk.

We only collect personal information that you choose to give us directly:

• Contact form: your name, email address, company name (optional), and the message you send us.
• Chat widget:if our chat assistant can't answer your question and you choose to be connected to a real person, we ask for your name and email address so we can follow up.

We do not use cookies, analytics, or any tracking technologies on this Website. We don't collect any information about you simply for browsing the site.

We use the information you provide only to:

• Respond to your enquiry or message;
• Follow up on a project or job you've asked us about; and
• Keep a record of our correspondence with you, so we can provide better ongoing support.

Our legal basis for this processing is our legitimate interest in responding to enquiries and operating our business, and, where you initiate contact with us, your consent.

We use Resend, a transactional email delivery service, to send messages submitted through our contact form and chat widget to our inbox. Resend processes this data on our behalf as our data processor and does not use it for its own purposes.

If you choose to continue a conversation with us on WhatsApp via a link from our chat widget, that conversation takes place on WhatsApp's own platform, operated by Meta, and is governed by WhatsApp's own privacy policy, not this one.

We do not sell, rent, or otherwise share your personal information with third parties for marketing purposes.

We keep correspondence (such as emails from the contact form) for as long as reasonably necessary to respond to your enquiry, maintain a record of our relationship with you, and meet any legal or accounting obligations — after which it is deleted.

Under UK data protection law, you have the right to:

• Ask us what personal information we hold about you, and request a copy;
• Ask us to correct inaccurate information;
• Ask us to delete your information;
• Object to, or ask us to restrict, how we use your information; and
• Ask us to transfer your information to another organisation.

To exercise any of these rights, contact us at info@zestech.co.uk. If you're unhappy with how we've handled your information, you also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

We take reasonable technical measures to protect the personal information you share with us, including sending our website over an encrypted (HTTPS) connection. No method of electronic transmission or storage is completely secure, so we can't guarantee absolute security, but we take our responsibility to protect your information seriously.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.

If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@zestech.co.uk.